Collection Agent (Field Visits) - Lubuk Pakam

Join Infomedia Nusantara as a Collection Agent in Lubuk Pakam and play a vital role in maintaining strong customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage directly with customers to resolve payment issues, negotiate settlements, and follow up on overdue accounts. Based in Lubuk Pakam, you'll be part of a team dedicated to improving customer satisfaction and financial performance.

In this role, you'll visit customer locations to collect payments, negotiate settlements, and provide clear communication about payment plans. Using tools like Google Maps and WhatsApp, you'll manage your schedule efficiently and keep detailed records using Excel. This is a great opportunity to develop strong communication skills and contribute to the financial health of our clients.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect payments and resolve payment issues.
• Negotiate settlements and payment plans with customers.
• Follow up on overdue accounts and provide clear communication about payment plans.
• Use Google Maps to plan and manage daily routes efficiently.
• Keep detailed records of all interactions and collections using Excel.
• Communicate with customers through WhatsApp to provide updates and reminders.
• Report on collections and customer interactions to the team.
• Ensure timely and accurate collection of payments to meet financial targets.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in debt collection or a related field.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Familiarity with using Google Maps and Excel for record-keeping.
• Knowledge of local regulations and ethical practices in debt collection.
• Ability to build and maintain strong customer relationships.
• Valid driver's license and reliable transportation.
• Friendly and approachable demeanor.

🛠️ Keahlian

Lowongan Terkait